Your Rights
- Receive respectful, compassionate care regardless of race, religion, gender, or financial status.
- Be informed about your diagnosis, treatment options, and expected costs in a language you understand.
- Give or withhold informed consent before any procedure or treatment.
- Privacy and confidentiality of your medical records and personal information.
- Request a second opinion or choose to transfer your care to another facility.
- Access your medical records and receive a clear explanation of your bill.
- Voice concerns or complaints without fear of compromising your care.
Your Responsibilities
- Provide accurate and complete information about your health, medications, and medical history.
- Ask questions if you do not understand your diagnosis, treatment plan, or instructions.
- Follow the treatment plan agreed upon with your doctor, or communicate promptly if you cannot.
- Treat hospital staff, other patients, and visitors with courtesy and respect.
- Keep scheduled appointments, or inform us in advance if you need to reschedule.
- Fulfil financial obligations for the services provided, as per hospital billing policies.
- Follow hospital rules regarding safety, visiting hours, and infection control.
Have a concern about your care?
Our patient support team is here to listen and help.